Terms & Conditions – Duel Casino

These are the actual rules that apply the second you sign up or play at Duel Casino from anywhere in Australia. They’re written to be clear, not to trip you up. By creating an account, depositing money, or spinning a slot, you’re saying you accept every part of this agreement.

Who’s Allowed to Play Here from Australia

You need to be 18 or older – some states push that higher, and that’s on you to know. We operate under a Curacao license (365/JAZ, issued 2022), which means we can accept Australian players where local laws don’t outright forbid offshore sites. But if your state has banned them or your bank blocks gambling transactions, that’s your responsibility to figure out before you deposit.

We’ll ask for ID, a utility bill, whatever we need to confirm who you are and that you’re not on any exclusion list. If the documents don’t check out, the account is closed, and any remaining funds are usually returned to it.

Keeping Your Account Straight

One account. That’s the rule. No side accounts for bonuses, no “mate’s name” accounts, nothing. Everything you enter at signup has to match reality. We check them, sometimes right away, sometimes later when you try to cash out.

Keep your password safe. If someone else gets in and plays – or worse, withdraws – that’s still your problem unless you reported the account compromised first. Accounts that remain inactive for 12 consecutive months can be marked dormant and eventually closed, with any remaining balance removed after we have tried to reach you.

Deposits and Withdrawals for Australian Players

Australian banking rules make things tricky. Not every card or bank works smoothly with offshore casinos. Crypto is usually the smoothest ride in and out. E-wallets are hit-or-miss, and direct bank transfers can take extra time on both ends.

Deposits start at A$20 and usually show up instantly. Withdrawals start at A$50, and how fast you get paid depends on the method and the amount. Crypto can be same-day; everything else ranges from 24 hours to a week once approved. First cashouts and anything over a few thousand always trigger extra checks – that’s normal and required by our license.

Money has to be played through at least once before you can withdraw it. That’s an anti-money-laundering rule we can’t skip. Chargebacks or reversed deposits will get your account locked fast.

How Bonuses Actually Work

Every bonus has its own set of rules posted with the offer. You’ll see the wagering requirement, which games count, max bet size, and how long you have to finish it. Claiming more than one welcome bonus, or using tricks to meet wagering requirements with almost no risk, will get the bonus and any winnings from it removed.

Bonuses are optional. If the conditions don’t suit you, just play with your own money – it’s usually simpler.

Staying in Control

We give you tools to limit deposits, losses, wager amounts, or session time right from your account page. You can also take a short break or self-exclude for months or permanently. Once you self-exclude, we won’t let you back in until the time is up, no exceptions.

Under-18 accounts get shut down immediately and permanently. If gambling stops being fun, reach out to 1800 858 858 or Gambling Help Online. We’ll help point you in the right direction.

Stuff That Gets You Kicked Out Fast

A few actions cross the line and usually cost you everything in the account:

• Fake IDs or doctored selfies
• Using software, bots, or any automated play
• Teaming up with others to scam games or bonuses
• Opening extra accounts for bonuses or any other reason
• Exploiting obvious errors in games or payouts
• Chargebacks on deposits that were already played We don’t make exceptions. Fair play keeps the site running for everyone.

When We Have to Step In and Limit or Close Your Account

We can freeze or close accounts if something looks off – suspicious betting patterns, AML flags, payment problems, or repeated rule breaks. Funds tied to fraud or abuse stay with the casino. Clean balances get returned once checks are done.

If you think we got it wrong, email support with the details. We actually look at appeals and reverse decisions when we’re wrong.

Which Laws Apply

Duel Casino operates under a Curacao gaming license 365/JAZ issued in 2022. The laws of Curacao govern these Terms, and any legal dispute would be handled there.

Getting Help

Support is available 24/7 through live chat and email ([email protected]). We answer as fast as we can, usually within minutes on chat.

By signing up and playing at Duel Casino, you confirm you’ve read and accept these Terms & Conditions.