Terms & Conditions – Duel Casino

These are the actual rules that apply the second you sign up or play at Duel Casino from anywhere in the United Kingdom. They’re written to be clear, not to trip you up. By creating an account, depositing money, or spinning a slot, you’re saying you accept every part of this agreement.

Who’s Allowed to Play Here from the UK

You need to be 21 or older – some states push that higher, and that’s on you to know. We operate under a Curacao license (365/JAZ, issued 2022), which means we can accept UK players where local laws don’t outright forbid offshore sites. But if your state has banned them or your bank blocks gambling transactions, that’s your responsibility to figure out before you deposit.

We’ll ask for ID, a utility bill, whatever we need to confirm who you are and that you’re not on any exclusion list. If the documents don’t check out, the account is closed, and any remaining funds are usually returned to it.

Keeping Your Account Straight

One account. That’s the rule. No side accounts for bonuses, no “girlfriend’s name” accounts, nothing. Everything you enter at signup has to match reality. We run checks, especially when you hit a decent win and want to cash out.

Your login is your job to protect. Lost phone, shared computer, kid got hold of it – if money disappears and you didn’t report the account compromised first, we can’t refund it. Accounts that do nothing for 12 straight months go dormant; after another notice period, the balance can be removed.

Moving Money In and Out as a UK Player

UK banks and card issuers are picky. Some Visa/Mastercard work fine, others are declined every time. Crypto is usually the smoothest ride in and out. E-wallets vary by day and provider.

Deposits start at £20 and land instantly most of the time. Withdrawals start at £50. Crypto can be in your wallet the same day once approved; everything else takes 1–7 business days after the review. First cashouts and anything over a few thousand always trigger extra verification – that’s standard.

Every deposit has to be played through at least once. Trying to deposit and immediately withdraw without playing flags the account for money-laundering review, which slows everything down.

Bonuses and How They Really Work

All bonuses link to their own specific terms you’ll see on the offer page – wagering amount, which games count fully, max bet while the bonus is active, and expiry date. You can only grab each offer once per person, address, or device.

Patterns that look like bonus abuse – low-risk roulette bets, duplicate accounts, coordinated play with friends – get the bonus wiped and the winnings gone. Sometimes the whole account gets shut down. If the terms feel too heavy, skip the bonus and play with straight cash; it’s cleaner.

Tools to Keep Things Under Control

We don’t want anyone losing more than they can afford. Right in your account, you can drop daily, weekly, or monthly deposit/loss limits whenever you want. You can also cool off for a day up to several weeks, or self-exclude for six months or longer.

Once you self-exclude, we lock the account tight – no logging in, no marketing emails, no way back until the time is up. If you’re worried, call 1-800-GAMBLER or hit the National Council on Problem Gambling site. We’ll connect you however we can.

Stuff That Gets You Kicked Out Fast

Certain things break the whole deal:

• Fake IDs or doctored selfies
• Bots or any automated playing software
• Teaming up with others to scam games or bonuses
• More than one account
• Trying to exploit an apparent glitch
• Chargebacks on deposits that were already played

Do any of that, and the account is gone; the balance is usually forfeited. We report the serious ones.

When We Have to Step In and Limit or Close an Account

We can freeze or shut down accounts if red flags pop up – AML alerts, bonus abuse, payment disputes, whatever. Clean money gets sent back once checks clear. Money tied to fraud doesn’t.

If you think we made a mistake, email support with the details. We actually look at appeals and reverse decisions when we’re wrong.

What Laws Cover This

Everything is governed by the laws of Curaçao and our 365/JAZ license. Any legal fight would happen in the Curaçao courts.

Need Help?

Live chat and email ([email protected]) are open 24/7. Chat usually answers in under a minute; emails get a reply the same day in most cases.

By registering, depositing, or playing at Duel Casino, you confirm you have read and agree to these Terms & Conditions.